Shipping Info & Policies

We ship nation-wide.  Our items ship via freight and are fully insured.  Please contact us for a shipping price to your zip code. We will also need to know if you will be shipping to a residential or commercial location (For larger commercial orders, please let us know if there is a loading dock or forklift at your location.).  NOTE: ALL SHIPPING QUOTES WILL BE GIVEN FOR STANDARD DELIVERY.  Meaning, the freight company will not bring it inside your home/building, bring it upstairs, set it up for you, etc..  If you would prefer inside delivery, please be sure to indicate that when requesting a shipping quote and we can advise you of your options.  Most freight companies can only deliver Monday through Friday during regular business hours and someone must be present at time of delivery.  Due to the made-to-order nature of our work, we do not accept returns nor are orders cancellable once the order is placed.  Should an item get returned to us as “undeliverable” by the freight company, a minimum of a 30% restocking charge will be charged and shipping both ways will be charged.  Or, we can reship the item; however, customer will be responsible for additional shipping costs.  Please inspect shipment for any damage and contact us immediately in the unlikely event there is damage.  Also, any damage or other issues must be indicated on the shipper’s paperwork at time of delivery.  Returned items must be received with the original pallet.  Damaged items will be repaired or rebuilt (at Artisan Gateworks’ discretion).

**Color Variation**: Please note: Differences in computer monitors and photo lighting may slightly alter the appearance of some colors.  Color swatches shown here are only examples and are not intended for use in precision color matching.

Artisan Gateworks, LLC’s terms outlined here will take priority over customer supplied terms (such as those sent in a purchase order (PO), email, phone call, or otherwise.  Should additional terms be required by customer, those requirements must be requested and actively agreed to in writing by Artisan Gateworks, LLC.

Be sure to let us know if you have any questions.